Toolbag Support
Here you can find answers to many common Toolbag support questions.
If you have further queries please don’t hesitate to write us at support@marmoset.co.
Licensing
Toolbag’s licenses used web-based authentication, and a full user account system (email and password) as your software login. Create your Marmoset account, install the latest software release, and log into the software to either begin a free trial license, or receive full access with your paid subscription or perpetual license.
Further management of your Toolbag licenses and subscription settings is available through Toolbag’s licensing account portal.
Your new Marmoset account access will provide legacy license information if your account email matches the Marmoset ID assigned to your legacy license.
If you’re now using a different email address and need to reassign your legacy license to your new email address, please contact support@marmoset.co with a proof of license ownership and we’ll be glad to assist.
Yes! Each major version of Marmoset Toolbag (i.e. v4, v5, etc.) are separate installs, with separate directories for things like app preferences and autosaves. Feel free to install and continue to use multiple licensed versions of Toolbag on the same machine as needed.
License seats will auto-transfer between machines for all machines logged into Toolbag with the same Marmoset account. There is no limit per account on how many license seat transfers may occur. However, transfers are limited by a short cooldown period.
Each time the software is used, a license from that account is locked to the machine with a 30-minute cooldown period, and is eligible to be reallocated to another machine once its cooldown period has lapsed. All license cooldown periods for your licenses can be monitored through the licensing account portal.
Purchasing
Toolbag is now available with two options of licensing: perpetual and subscription.
- Perpetual licenses require a one-time fee which grants indefinite access to version 4, with all version 4.x updates included free of charge. A perpetual license also provides access to all Toolbag Library assets released by Marmoset.
- Subscription licenses are available on a monthly or annual renewal term. A Toolbag subscription has the benefit of being version-independent. As long as you’re an active subscriber you’ll have access to the latest release of Marmoset Toolbag and all available Toolbag Library assets.
As always, email support is included with all licensing models, trials too. Contact our support team any time: support@marmoset.co.
If you are a reseller wishing to purchase on behalf of a client, please contact us at support@marmoset.co for purchasing options.
For customers in China, Hong Kong, Taiwan, and Japan, feel free to contact Meshmellow LTD (business@meshmellow.cn) as an authorized reseller of Marmoset software.
Studio and Academic license purchases are eligible for volume discounts. These discounts will automatically apply to your order once you ‘Add to Cart’ and adjust your product to the desired license seat quantity.
- 5-8 seats: 5% off
- 9-12 seats: 8% off
- 13-17 seats: 11% off
- 18-24 seats: 13% off
- 25+ seats: 15% off
Any purchase placed directly through our web store will assign the purchased licenses to the account/email address used during the checkout — payment via credit card, debit card, and PayPal is available.
If you wish to be invoiced with additional payment options, or prefer to place your order through a reseller, we are happy to assist. Please send your purchase order or price quote request to our support team: support@marmoset.co.
Compatibility
Toolbag is available on Windows and Mac. Windows users must be running Windows 10. Mac users must be running macOS 10.15 “Catalina” or newer.
As of v4.04, a Direct3D 12 GPU is required. We highly recommend you run on a GPU with at least 8GB of VRAM, and at least 16GB of system memory.
Important: Mac users must have macOS GPU family 2 hardware.
Nope! Toolbag’s ray tracing implementation runs on most all modern Nvidia and AMD graphics cards. Though texture baking and rendering times will be notably faster on RTX cards.
Toolbag 4 has removed support for the Marmoset Toolbag Scene Importer.
Toolbag 3 users may continue to use this free plugin enabling you to import your Toolbag scene files directly into Unreal Engine. Download the Marmoset Toolbag Scene Importer from the Unreal Engine Marketplace.
Unfortunately no, importing Substance archives is no longer supported in Toolbag v4 and newer. We recommend exporting your Substances as bitmaps to populate your material channels in Toolbag.
Note: Substance Archive files remain fully supported in Toolbag v3.
Troubleshooting
Assuming you meet the system specifications, this is often a result of out of date OS or graphics drivers. These links may be of use in updating the Windows drivers for your GPU:
- NVIDIA: www.geforce.com/drivers
- AMD: support.amd.com/en-us/download
- INTEL: downloadcenter.intel.com
Mac users should check Software Update to ensure they are running the latest version of OS X. MacBook users may wish to adjust their Automatic Graphics Switching settings to ensure that the discrete GPU is in use.
If you’re experiencing crashes or display driver resets during lengthy texture bakes in Toolbag on Windows, you may be able to improve stability by adjusting your driver’s GPU timeout period. We have created a tool to adjust this setting which is available here. Please note that this is a system-wide change which requires administrator permission as well as a reboot, and should probably only be used where needed. If necessary this tool can also be used to restore your system’s default settings (simply run it a second time).
If you are encountering errors about a missing “mfplat.dll”, you are likely running the “N” or “KN” edition of Microsoft Windows. These editions of Windows do not include vital video components that Toolbag (and many other applications) require. This can be resolved by downloading and installing the “Media Feature Pack” from Microsoft. We have collected a set of links to this feature pack for the various versions of Windows here: Media Feature Pack for Windows 10, 8.1, 8, 7.
Often times PC security tools or antivirus software can conflict with downloading software. If you have troubles downloading the Toolbag installer:
- Make sure your internet connection is stable, and does not have any service interruptions at the moment.
- Temporarily disable any 3rd party antivirus or PC security tools
- Temporarily disable any 3rd party download managers in use.
- Clear your browser’s cache.
- Try the download again.
- If this doesn’t work, try the download link in a different web browser.
An account is required for all Toolbag 4 users. If you own a Toolbag 4 license and received this error, check that your email and password are correct, then try again. If you are new to Toolbag 4, follow the signup option on Toolbag 4’s welcome window to ‘Start a Trial’.
Note: The email address used as your Marmoset ID for Toolbag 3 will require new account creation for Toolbag 4. Your legacy licenses remain active and unaffected by Toolbag 4 licensing.
An active internet connection is required for license authentication, please check your local network connection settings.
If your internet connection is active and still receiving this error, Toolbag may need to be manually granted inbound/outbound connection privileges in your local firewall and security software settings.
You can always find download links to the latest installers directly on the Toolbag product page.
To ensure you are running the latest build of Toolbag 4 use the auto-update option in-app.
Enabling Auto-Update: run Toolbag, open your app preferences (Edit -> Preferences…), and make sure “Check for Updates” is enabled. If it is not, enable it and restart Toolbag. When an update is available a notification window will soon appear.
Toolbag’s release history can be viewed here.
This is likely due to a shortage of VRAM available on your system. Ray tracing can be memory hungry with more complex scenes. Try closing other 3D apps, and even browsers with a lot of tabs open, then retry your scene in Toolbag. You can also try reducing the resolution of your texture sets loaded in your scene and texture projects.
