Hexels 2 and Hexels 3 licenses are assigned to the email address you specified at the time of purchase: your Marmoset ID. If you wish to move your license from one machine to another, simply install the appropriate version of Hexels on the new computer and log into the software using your Marmoset ID. You will be asked for your email address – enter it, and follow the authorization link that arrives in your inbox. Once this is done, the new computer will be authorized. You may transfer your license as often as you like, even between OS X and Windows.

There was a known issue with the macOS Mojave update, version 10.14. The latest macOS upgrade could cause a hard crash on some Mac devices, 2013 to 2016 models, running on Intel graphics chipsets. Update: We have fixed the crash! Download the latest full installer from the top of the product page: Download Hexels .

Often times PC security tools or antivirus software can conflict with downloading software. If you have troubles downloading the Toolbag installer: Make sure your internet connection is stable, and does not have any service interruptions at the moment. Temporarily disable any 3rd party antivirus or PC security tools Temporarily disable any 3rd party download managers in use. Clear your browser’s cache. Try the download again. If this doesn’t work, try the download link in a different web browser.

If you’re experiencing crashes or display driver resets during lengthy texture bakes in Toolbag on Windows, you may be able to improve stability by adjusting your driver’s GPU timeout period. We have created a tool to adjust this setting which is available here . Please note that this is a system-wide change which requires administrator permission as well as a reboot, and should probably only be used where needed. If necessary this tool can also be used to restore your system’s default settings (simply run it a second time).

FAQs Archive | Page 7 of 8 | Marmoset Toolbag

Q: Does Hexels Support High DPI Displays?

The user interface supports high DPI displays such as Apple’s Retina, Microsoft’s Surface and others, however, for performance reasons the canvas is not drawn at full resolution.

Q: On Which Platforms Is Hexels Available?

Hexels is available for Mac and Windows. There is no official Linux version, but we have heard reports of Hexels running under the Wine emulator (read the additional comments here). There are no immediate plans for Android or iOS versions. If you’d like to see Hexels on a particular platform, let us know by emailing hexels@marmoset.co .

Q: “Cannot Connect To License Server”

If you receive this message when opening the software, check that you have the most recent version installed. The latest installers are always available directly from the Hexels page . Note: Make sure to install to the default location on your system drive. If not installed to the default location, please re-install and try running the software again. Check also that your firewall and antivirus are allowing inbound/outbound connections for Hexels – manual exceptions may need to be added. The software will connect to the licensing server through “lic.marmoset.co” over HTTP with SSL. Still no luck? Send us an email making sure to specify your current OS and the firewall/antivirus software you are running.

Q: Where Do I Find My Marmoset ID?

Your Marmoset ID is the email address you used when originally purchasing Marmoset Hexels (it will be listed on your email confirmation). If you’re installing the trial, you will create your Marmoset ID by simply entering your email address into the prompt when starting the software.

Q: What Are Hexels’ System Requirements?

PC: 64-bit version of Windows 7 or newer is required. Hexels has been tested on Windows 7, Windows 8, and Windows 10 desktops laptops, netbooks, and Microsoft Surface Pro 4. Users of the Surface Pro 3 have had some success, though stylus input quirks have been reported. On Mac: OS X 10.6 (Snow Leopard) or newer is required. Hexels has been tested on a variety of Macs running OS X 10.6.8 to 10.11.1. A graphics card with driver support for OpenGL 2.1 is also required. This includes most hardware by Apple, Intel, AMD, and NVIDIA from 2007 onward.

Q: Is there a trial version?

Yes, a fully featured 14 day trial is available. To start your trial, download the installer here .

Q: How do I export to Unreal Engine?

The Marmoset Toolbag Scene importer is a free plugin which enables you to import your Toolbag scene files directly into Unreal Engine. Download the Marmoset Toolbag Scene Importer from the Unreal Engine Marketplace.

FEATURES

EXPERTISE

TOOLBAG FOR

COMMUNITY

Does Hexels Support High DPI Displays?

On Which Platforms Is Hexels Available?

“Cannot Connect To License Server”

License Transfers

Where Do I Find My Marmoset ID?

What Are Hexels’ System Requirements?

Is there a trial version?

MacOS Mojave Users

How do I export to Unreal Engine?

Download Troubles

Errors About Missing MFPLAT.DLL

Baker Instability

FEATURES

EXPERTISE

TOOLBAG FOR

COMMUNITY

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