FAQs Archive | Page 4 of 8 | Marmoset Toolbag

Q: Why Doesn’t The Fullscreen Button Work?

If you’ve embedded the Viewer into your site with an iframe, make sure allowfullscreen is set to true. Some devices, such as Apple iOS phones and tablets, do not support fullscreen through a browser. In this case, the fullscreen button is hidden.

Q: My Scene Worked Previously, But Now Seems Broken, What Gives?

Try restarting your browser. Memory leaks in web browser can cause problems if the program isn’t closed occasionally to clear out the memory. If that doesn’t fix the problem, contact support@marmoset.co .

Q: Why Are My Shadows Different?

If you’re using the skin shader, you may notice differences in the shadows when comparing Marmoset Viewer to Toolbag. For example, the shadows may appear to be much more or less blurry in Toolbag, or the shadows may not show up very well in Marmoset Viewer. The reason for this is that the Shadow Blur skin shader setting in Toolbag is dependent on scene/mesh scale and camera FOV. We have updated the skin shader in Marmoset Viewer to be more consistent in this regard, however we are still researching how to make similar changes to Toolbag 3. In the mean time, you may need to export a few test scenes until you’re happy with the Shadow Blur setting.

Q: Why Does My Scene Crash?

Insufficient memory is the most common cause of problems/crashing. If you’re on a mobile device, try exporting your scene with lower quality settings to reduce file size/memory usage. If you’re having trouble viewing someone else’s content, contact the author and ask them to export a mobile-friendly version of the scene. If you’re on a desktop or laptop with plenty of video memory, try the following: Restart your browser. Restart your computer. Make sure you have the latest version of your browser installed. Confirm that you have the latest version of your video card drivers installed. If you’re still having problems, contact support@marmoset.co .

Q: Why Do I Get A Blank Screen?

If you’re using a service like Dropbox to host your files you may get an error about mixed content types or even a blank screen. This happens when content is requested from both HTTP and HTTPS sources, which most browsers do not allow due to security concerns. To fix this, edit your .html file to make sure the Visit Mozilla’s page on mixed content for more information.

Q: Are There Any Performance Settings?

Not at this time. If you’re having trouble running Marmoset Viewer on your device, please contact support@marmoset.co .

Q: Can I Change The Names Of The Layers?

Not at this time. On export, all texture content is converted to an optimized, universal standard to ensure compatibility and maintain high performance.

Q: Is There A Way To Display My 2D Texture Flats?

This is not possible with Marmoset viewer. We feel 3D presentation is the most intuitive way to display textures. Additionally, 3D texture presentation allows us to show texture content regardless of how many materials or maps were used to author the materials. If you want to show your 2D flats, you can include traditional images on your portfolio or ArtStation page.

Q: What About Advanced Rendering Features Like GI, SSR, Or SSAO?

Global illumination (GI), local reflections (SSR), and ambient occlusion (SSAO) are not supported at this time.

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Why Doesn’t The Fullscreen Button Work?

My Scene Worked Previously, But Now Seems Broken, What Gives?

Why Are My Shadows Different?

Why Does My Scene Crash?

Why Do I Get A Blank Screen?

Why Do I Get A :Marmoset Viewer Could Not Initialize: Error?

Are There Any Performance Settings?

Can I Disable Specific Layers?

Can I Change The Names Of The Layers?

Can I Add Multiple Lighting Environments?

Is There A Way To Display My 2D Texture Flats?

What About Advanced Rendering Features Like GI, SSR, Or SSAO?

FEATURES

EXPERTISE

TOOLBAG FOR

COMMUNITY

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