FAQs Archive | Page 2 of 8 | Marmoset Toolbag

Q: I created an account for Toolbag, but my legacy licenses are not listed.

Your new Marmoset account access will provide legacy license information if your account email matches the Marmoset ID assigned to your legacy license. If you're now using a different email address and need to reassign your legacy license to your new email address, please contact support@marmoset.co with a proof of license ownership and we'll be glad to assist.

Q: Do you provide volume discounts?

Studio and Academic license purchases are eligible for volume discounts. These discounts will automatically apply to your order once you ‘Add to Cart’ and adjust your product to the desired license seat quantity. 5-8 seats: 5% off 9-12 seats: 8% off 13-17 seats: 11% off 18-24 seats: 13% off 25+ seats: 15% off

Q: Do you work with resellers?

<span data-sheets-value="{"1":2,"2":"If you are a reseller wishing to purchase on behalf of a client, please contact us at support@marmoset.co for purchasing options.\n\nFor customers in China, Hong Kong, Taiwan, and Japan, feel free to contact Meshmellow LTD (business@meshmellow.cn) as an authorized reseller of Marmoset software."}" data-sheets-userformat="{"2":9091,"3":{"1":0},"4":{"1":2,"2":16043212},"10":1,"11":4,"12":0,"16":9}">If you are a reseller wishing to purchase on behalf of a client, please contact us at support@marmoset.co for purchasing options. For customers in China, Hong Kong, Taiwan, and Japan, feel free to contact Meshmellow LTD (business@meshmellow.cn) as an authorized reseller of Marmoset software.

Q: Ray tracing has stopped working and my lighting is black.

<span data-sheets-value="{"1":2,"2":"This is likely due to a shortage of VRAM availabe on your system. Ray tracing can be memory hungry with more complex scenes. Try closing other 3D apps, and even browsers with a lot of tabs open, then retry your scene in Toolbag. You can also try reducing the resolution of your texture sets loaded in your scene and texture projects."}" data-sheets-userformat="{"2":1057665,"3":{"1":0},"10":1,"11":4,"12":0,"16":9,"23":1}">This is likely due to a shortage of VRAM available on your system. Ray tracing can be memory hungry with more complex scenes. Try closing other 3D apps, and even browsers with a lot of tabs open, then retry your scene in Toolbag. You can also try reducing the resolution of your texture sets loaded in your scene and texture projects.

Q: How do I update Toolbag?

<span data-sheets-value="{"1":2,"2":"To ensure you are running the latest build of Toolbag 4 use the auto-update option in-app.\n\nEnabling Auto-Update: run Toolbag, open your app preferences (Edit -> Preferences...), and make sure “Check for Updates” is enabled. If it is not, enable it and restart Toolbag. When an update is available a notification window will soon appear.\n\nToolbag’s release history can be viewed here."}" data-sheets-userformat="{"2":1057665,"3":{"1":0},"10":1,"11":4,"12":0,"16":9,"23":1}" data-sheets-textstyleruns="" data-sheets-hyperlinkruns="">To ensure you are running the latest build of Toolbag 4 use the auto-update option in-app. Enabling Auto-Update: run Toolbag, open your app preferences (Edit -> Preferences...), and make sure “Check for Updates” is enabled. If it is not, enable it and restart Toolbag. When an update is available a notification window will soon appear. Toolbag’s release history can be viewed here .

Q: Where can I find the latest installer?

You can always find download links to the latest installers directly on the Toolbag product page .

Q: Are Substance Archives (.sbsar) supported?

<span data-sheets-value="{"1":2,"2":"Unfortunately no, at least not in Toolbag 4. Feel free to export your Substances as bitmaps to populate your material channels in Toolbag.\n\nNote: Substance Archive files remain fully supported in Toolbag 3. "}" data-sheets-userformat="{"2":1057665,"3":{"1":0},"10":1,"11":4,"12":0,"16":9,"23":1}" data-sheets-textstyleruns="{"1":0}{"1":140,"2":{"5":1}}{"1":146}">Unfortunately no, importing Substance archives is no longer supported in Toolbag v4 and newer. We recommend exporting your Substances as bitmaps to populate your material channels in Toolbag. Note : Substance Archive files remain fully supported in Toolbag v3.

Q: Is exporting to Unreal Engine supported?

<span data-sheets-value="{"1":2,"2":"Toolbag 4 has removed support for the Marmoset Toolbag Scene Importer. \n\nToolbag 3 users may continue to to use this free plugin enabling you to import your Toolbag scene files directly into Unreal Engine. Download the Marmoset Toolbag Scene Importer from the Unreal Engine Marketplace."}" data-sheets-userformat="{"2":1057665,"3":{"1":0},"10":1,"11":4,"12":0,"16":9,"23":1}" data-sheets-textstyleruns="{"1":0}{"1":217,"2":{"2":{"1":2,"2":0}}}{"1":219,"2":{"2":{"1":2,"2":1136076},"9":1}}{"1":250}" data-sheets-hyperlinkruns="{"1":217,"2":"https://www.unrealengine.com/marketplace/marmoset-toolbag-scene-importer"}{"1":248}">Toolbag 4 has removed support for the Marmoset Toolbag Scene Importer. Toolbag 3 users may continue to use this free plugin enabling you to import your Toolbag scene files directly into Unreal Engine. Download the Marmoset Toolbag Scene Importer from the Unreal Engine Marketplace.

Q: Does Toolbag's ray tracing require an RTX card?

Nope! Toolbag's ray tracing implementation runs on most all modern Nvidia and AMD graphics cards. Though texture baking and rendering times will be notably faster on RTX cards.

FEATURES

EXPERTISE

TOOLBAG FOR

COMMUNITY

When does the sale expire?

Subscription vs Perpetual: Which is right for me?

Upgrading from a v4 perpetual license?

I created an account for Toolbag, but my legacy licenses are not listed.

Do you provide volume discounts?

Do you work with resellers?

Ray tracing has stopped working and my lighting is black.

How do I update Toolbag?

Where can I find the latest installer?

Are Substance Archives (.sbsar) supported?

Is exporting to Unreal Engine supported?

Does Toolbag’s ray tracing require an RTX card?

FEATURES

EXPERTISE

TOOLBAG FOR

COMMUNITY

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