If you receive this message when opening the software, check that you have the most recent version installed. The latest installers are always available directly from the Hexels page.
Note: Make sure to install to the default location on your system drive. If not installed to the default location, please re-install and try running the software again.
Check also that your firewall and antivirus are allowing inbound/outbound connections for Hexels – manual exceptions may need to be added. The software will connect to the licensing server through “lic.marmoset.co” over HTTP with SSL.
Still no luck? Send us an email making sure to specify your current OS and the firewall/antivirus software you are running.
